What is the RDO PromiseTM?
With this promise, RDO Equipment Co. is setting an industry standard for sales, parts, and service support. It is exclusive to our company – no other John Deere or competitive brand dealer offers this high-level of guarantee. Overall, it guarantees the ultimate service and care to you, our customers when you purchase your John Deere equipment from RDO Equipment Co.
The RDO Promise™ includes:
- Equipment walk-around and start up when equipment is delivered
- A qualified RDO Equipment Co. employee will be responsible for a thorough explanation of the machine when unit is delivered.
- Balance of basic factory warranty
- Loaner
- RDO Equipment Co. will make every effort possible to supply the customer a free loaner during the first 12 months of ownership, if it is determined we cannot get your machine up and running within 36 hours.
- FREE travel time on warranty items during Basic Factory Warranty period
- FREE After Sales Inspection
- RDO Equipment Co. will perform the first scheduled engine oil change and machine inspection after purchase. Machine must be in RDO Equipment Co.’s Area of Responsibility (AOR). It is the customer’s responsibility to schedule the oil change.
- FREE inspection prior to unit coming out of warranty period
- A qualified RDO Equipment Co. employee will inspect machine before any basic or extended warranty expires.
- Guaranteed field service response time
- RDO Equipment Co. guarantees a field service technician will be on the road toward your jobsite within 4 hours of contacting our field service dispatch personnel.
- Lease or retail finance plan
- Optional and tailored to customer.
- Secure Extended Warranty plan
- Optional and tailored to customer.
- GPS Monitoring
- Optional and tailored to customer with access to the tracking data upon request.
- Total repair & scheduled maintenance
- Optional and tailored to customer with preventive maintenance programs, oil samples, and machine inspections.
* The RDO Promise™ - Uptime Guaranteed™ is available on units sold within RDO Equipment Co.’s Area of Responsibility (AOR) and within the Continental United States. Contact your local RDO Equipment Co. store for complete details.
