What is the RDO PromiseTM?
With this promise, RDO Equipment Co. is setting an industry standard for service support. It is exclusive to our company – no other John Deere, Vermeer or competitive brand dealer offers this high-level of guarantee. Overall, it guarantees the ultimate service and care to you, our customers when you purchase your John Deere equipment from RDO Equipment Co.
The RDO Promise™ includes:
- Equipment walk-around and start up when equipment is delivered
- A qualified RDO Equipment Co. employee will provide walk-around training with our customer before or during field start up
- FREE in-warranty service inspections
- RDO Equipment Co. will inspect the equipment for free annually while it is under warranty (normally there is a charge for the regular inspection fee)
- FREE pickup and delivery for basic factory warranties
- RDO Equipment Co. will truck equipment for free, within a 20 mile radius of the nearest RDO Equipment Co. store, for warranty repairs (John Deere does not reimburse the dealer for that time and this does not apply to extended warranties)
- FREE loaner equipment during extended warranty repairs
- If RDO Equipment Co. cannot repair equipment within 48 hours, customers will receive a comparable unit – free of charge to use until your equipment is repaired
- Guaranteed parts availability
- RDO Equipment Co. has multiple locations; as a result, customers have access to one of the largest parts inventory anywhere
- FREE break-in oil change
- Includes oil and filter change and machine inspection, as recommended by John Deere
- Eligible Consumer Products include (new equipment purchase only):
- X700 - 1000 Series CUTS
- Z900 - 2000 Series CUTS
- 1400 - 3000 Series CUTS
- 1500 - 4000 Series CUTS
- 1600
* All work must be done at the nearest RDO Equipment Co. location. Pick-up and delivery are available at an additional cost, unless deemed warranty repairs.
