Several years ago, RDO Equipment Co. created an internal system to monitor machines in its rental fleet, ensuring preventative maintenance was getting done and tracking intervals to avoid unplanned downtime. Fast-forward to 2017 and, by teaming up with John Deere, RDO Equipment Co. now offers complete Machine Monitoring services to customers, leveraging the connection to the machine made possible by JDLink.
Here’s what you need to know about Machine Monitoring and why to explore opportunities for your fleet from RDO Equipment Co.
What is Machine Monitoring?
John Deere operates a Machine Health Monitoring Center, and works with RDO Equipment Co. to turn machine trouble codes into proactive solutions and problem-solving info for customers. When something isn’t running at the optimal level, machines generate trouble codes – from the simplest issues like low tire pressure to more complex problems that could lead to future breakdowns and downtime. John Deere partners with RDO Equipment Co.’s trained Machine Health team to monitor alerts and develop solutions to prevent or help schedule downtime for customers.
How Does Machine Monitoring Help My Fleet?
With Machine Monitoring, RDO Equipment Co.’s team can notify customers of problems and help troubleshoot before the issue turns into a full-blown problem. Unique to John Deere, the team can even send software updates and bug fixes, saving time and, often, from having to send a technician out to update the machine onsite.
Can’t I Just Call Support When There’s a Problem?
Yes, and RDO Equipment Co.’s Service Support team will get machines back up and running – but imagine saving that phone call and machine downtime by proactively preventing issues. The biggest advantage of Machine Monitoring is identifying issues before they lead to costly equipment failure and downtime.
Not only that, because John Deere and RDO Equipment Co.’s teams are monitoring machine data from thousands of machines, they’re able to spot trends and address issues even faster, while coming up with new solutions to improve machine health practices.
Here are a few success stories from customers taking advantage of Machine Monitoring offered by RDO Equipment Co., both agriculture and construction equipment.
Machine Monitoring caught an issue that had been plaguing a customer and the store was unable to figure out the issue. Using RDO Equipment Co.’s Machine Health team along with John Deere, not only was the problem discovered, a solution was delivered using the information received from JDLink. RDO Equipment Co. scheduled service with the store closest to the customer and the repair was completed in a timely manner. The customer was appreciative of RDO monitoring the machine and that the team helped him out with an issue that, “had them beating their heads against the wall” for months.
After seeing one machine needing a software update, RDO identified 24 additional machines in the customer’s fleet needed the same update and was able to take care of all, quickly and prior to any issues occurring, and, most importantly, without having to send a technician to diagnose or repair – it was all done remotely.
A customer was having issues with a sprayer’s transmission in the field, thousands of miles from an RDO Equipment Co. store. RDO sent the tractor software and walked the customer through the installation process. The customer was previously unaware of the software update, and was happy the team was watching out for him.
After being dissatisfied with the service he was receiving, a customer switched from a competitor’s machines to John Deere equipment. After working with RDO, he has received several alerts from a Machine Health Monitoring Specialist, giving him information about the alert and options how to proceed. He’s grateful RDO is monitoring these issues before they become big problems, saying, “The window of planting and harvesting gets smaller all the time. Having RDO monitor our machines gives me peace of mind.”
With proactive monitoring and fast, remote capabilities, you can trust your fleet to the knowledgeable experts at RDO Equipment Co.
About the Author
Jeff Lemna is Vice President of Customer Support with RDO Equipment Co. headquartered in Moorhead, MN.
To learn more about Machine Monitoring and the complete preventative maintenance program, RDO Fleet Shield Services, contact [email protected].