Purchasing equipment is a major investment, but the real value lies in keeping those machines running day after day.
At RDO Equipment Co., our aftermarket service is built to do just that. With reliable maintenance, expert support and proactive service, we help protect your investment and keep your operation moving forward.
What is Aftermarket Service?
Aftermarket service covers the maintenance, repair and support a piece of equipment receives after it leaves the dealer. These services help machines stay reliable and efficient over time, and include:
- Ongoing care and maintenance: Scheduled inspections, preventive maintenance and timely repairs that reduce unplanned downtime and keep equipment performing at its best
- Proactive support: On-site field service and remote diagnostics that identify potential issues early, helping prevent costly downtime
- Warranty guidance: Assistance navigating manufacturer coverage so that eligible repairs are handled correctly and efficiently
How RDO Delivers Aftermarket Service
Our scale, technology and expertise make RDO a service partner customers can depend on. Here’s how we deliver:
- Local support with a wide reach: With locations across multiple states and a fleet of mobile service trucks, our expert teams are ready to help when and where you need it
- Remote machine monitoring: John Deere Connected Support™ lets our teams track machine performance data in real time, diagnose issues quickly and dispatch technicians with the right solution
- Skilled technicians: Our team members are extensively trained, John Deere certified and committed to putting customers first
- Flexible support options: From routine maintenance to full-service plans, customers can choose the level of support that best fits their operation
We Make It Easy to Schedule Service
Whether it’s routine maintenance, urgent repairs or expert advice, we make it easy to request the service you need:
The Experts Behind the Support
What truly sets RDO apart is our people. Our technicians earn trust by listening, understanding each customer’s priorities and communicating clearly and honestly.
We also back our team with consistent investment in their training and development. Last year alone, RDO invested more than $3 million in technician training, from John Deere Level 1 and 2 certifications to advanced capstone programs, plus ongoing technology and tooling training. This expertise delivers:
- Faster, more accurate troubleshooting of advanced systems
- Confidence that every technician is fully certified and prepared for the job
- A service experience rooted in honesty, communication and respect
With both technical expertise and personal service, customers can trust RDO to take care of their heavy equipment and their business.
Why It Matters
Strong aftermarket service keeps your heavy equipment reliable, your operation productive and your investment protected. At RDO, we’re committed to Building Customers for Life by providing dependable support, proven expertise and a team that’s always ready to go the extra mile.
Jason Sims
Jason Sims is Director of Service Operations at RDO Equipment Co., working with stores to improve efficiency and deliver a world-class experience for customers and employees. Since joining RDO in 2004 in the Irving, TX parts department, he has held leadership roles in service and aftermarket. Jason is a graduate of RDO’s Management Institute and represents RDO’s aftermarket business on a John Deere committee.
