How Machine Health Monitoring Helps You Stay Ahead of Downtime

Every connected machine tells a story — how hard it’s working, where it’s performing well and when something might need attention. But turning that constant flow of data into meaningful action takes the right technology and expertise. 

That’s where RDO Equipment Co.’s Machine Health Monitoring team comes in. 

A Centralized Team Supporting Connected Machines 

As part of RDO’s Connected Support, our Machine Health Monitoring team is a centralized group of experts who oversee the health of connected equipment across all RDO locations.  

Every day, they help manage data from more than 50,000 active machines, monitoring diagnostic trouble codes (DTCs) in real-time, and identifying patterns that could impact machine performance.  

This centralized approach allows the team to evaluate and prioritize alerts, surfacing the ones that matter most. From there, they coordinate with your local RDO store to ensure timely and informed service, helping reduce the chance of small issues turning into bigger problems. 

How RDO Responds to Machine Alerts 

From the initial diagnostic code to coordinating service, here’s how RDO’s Machine Health Monitoring team responds: 

1. Sensor triggers: DTCs are sent from machine sensors and arrive in RDO’s software within seconds 

2. Alert evaluation: Using custom-built software, the team assesses alert severity, looks for recurring patterns and determines which alerts require immediate attention 

3. Prescriptive response: Once an issue is flagged, the team writes a “prescription,” a recommended solution tailored to the issue 

4. Store coordination: That prescription is sent to the customer's local RDO store, along with a service request 

5. Customer engagement: The store reaches out to the customer, often before the issue causes downtime, helping ensure the right parts and technicians are ready 

This process happens behind the scenes, allowing customers to stay ahead of problems without needing to track every alert themselves. 

What Sets RDO Apart 

Many dealers monitor connected machines, but RDO takes it further with a team, tools and process built specifically for proactive support: 

• Dedicated monitoring team: RDO has a full-time team focused solely on machine health. Their role isn’t split across departments — it’s dedicated entirely to evaluating alerts and coordinating solutions. This specialization means faster responses and more consistent support 

• Purpose-built software: RDO’s in-house platform is designed to manage high volumes of machine alerts; it’s currently managing up to 9,000 a day. It works alongside John Deere’s Expert Alerts, giving the team broader visibility and more context to identify which alerts require action 

• Regional consideration: RDO’s monitoring software also considers local operating conditions, like cold-weather-related issues in the Midwest and silica-related wear in the Southwest. This means smarter monitoring based on the environments your equipment operates in  

• Store coordination: By working directly with your local RDO store, all teams involved are able to act quickly in preparing parts, assigning technicians and reaching out to the customer 

Together, these strengths make RDO’s approach to machine monitoring more proactive, responsive and aligned with the real-world needs of our customers.  

How This Benefits You 

Machine Health Monitoring helps reduce downtime, but the benefits extend even further: 

• Faster response: Because RDO is already monitoring alerts and coordinating internally, service happens more quickly, often before you’ve noticed an issue 

• Better uptime: Small problems are more likely to get caught early, keeping machines running longer and more reliably 

• Peace of mind: With a dedicated team monitoring your equipment, you get proactive support that works in the background to keep your operation moving 

A Smarter Kind of Support 

Machine Health Monitoring isn't just a software solution; it’s a dedicated team using technology and expertise to keep your machines running. By monitoring alerts, identifying issues and coordinating service before problems escalate, the team helps customers stay productive and reduce unnecessary downtime.   

It’s all part of RDO’s Connected Support: a system built around technology, proactive service and local expertise. Alongside Planned Maintenance and Telematics, Machine Health Monitoring helps deliver smarter support for our customers, providing a new level of visibility and confidence in their equipment.  

To learn more about Machine Health Monitoring or to get connected, contact your local RDO Equipment Co., or call the number that best fits the equipment you’re using: 

• John Deere Agriculture: 844-866-9330

• John Deere Construction & WIRTGEN GROUP: 844-551-0390

• Vermeer: 844-551-0390