How RDO's Connected Support Keeps Machines Moving

Downtime is costly. Whether you’re running a farm or managing a construction fleet, every hour a machine is down puts productivity and revenue at risk.  

That’s why RDO Equipment Co. invests in Connected Support — teams that combine technology, proactive service and local expertise to keep machines running smoothly. Today, more than 56,000 connected machines are managed through RDO’s system, providing reliable, actionable support across industries. 

How Connected Support Works for You 

Every connected machine sends real-time data on hours, location and diagnostics to RDO’s monitoring system. We turn that data into action by: 

• Tracking maintenance intervals
• Monitoring machine health
• Flagging potential issues early

The goal is to minimize breakdowns and downtime, reducing the cost and disruption of unexpected repairs. For customers, that means fewer surprises and more control over schedules and budgets. 

Here’s How You Can Get Connected 

• Call or visit your local RDO for personalized support  
• Schedule service online anytime via our Service Request form  
• Call one of our toll-free Connected Support lines to speak with a specialist 
• Complete this form to be contacted by a member of our Connected Support team

Hear more on How Connected Support is Advancing Machine Health in Agriculture in this episode of the Agriculture Technology Podcast: 

The Teams Behind Connected Support 

At RDO, Connected Support is powered by three specialized teams working together: Planned Maintenance, Machine Health and Telematics Support. 

1. Planned Maintenance

Going beyond simple oil changes, planned maintenance allows your local expert technicians to perform comprehensive checks, from greasing points to inspecting axles, hydraulics and breathers, helping protect heavy equipment from preventable downtime. 

RDO’s Planned Maintenance team makes sure customers stay on track by: 

• Using machine data and operating hours to notify customers when service is due 
• Helping schedule work through their local RDO service department 
• Offering prepaid plans to lock in service pricing for all equipment, including tractors, lawn equipment and more. We also offer pay-as-you-go options with no added cost for machine monitoring 

This consistent PM approach protects warranties, extends machine life and helps minimize unplanned downtime. Learn more about how RDO supports customers in our Aftermarket Service blog.  

2. Machine Health 

Connected machines generate thousands of alerts every day. RDO’s Machine Health team uses proprietary software in addition to John Deere Expert Alerts to identify the most urgent alerts, considering factors like weather and regional conditions. Local stores are then notified to provide timely, trusted support.

In many cases: 

• A small fix, like changing a filter or addressing a warning light, keeps machines running 
• Customers avoid larger costs and downtime from full breakdowns 
• Local service teams step in quickly, using alerts from our software to provide proactive recommendations 

This behind-the-scenes monitoring ensures your equipment receives timely attention. See how our role as a reliable parts partner makes timely service possible.  

3. Telematics

Telematics tools provide a clear view of how your machines are performing, from fuel usage to idle time. By leveraging this information effectively, you can make smarter, more strategic decisions for your operation.

Our Telematics Support team is here to help our customers get the most from these tools by:

• Guiding them through platforms like John Deere Operations Center and VermeerOne 
• Providing training and education so data becomes actionable, not overwhelming
• Helping identify opportunities to reduce fuel costs, improve operator efficiency and spot underused machines 

Why Customers Choose RDO 

Our Connected Support team is different from other dealer programs because of our: 

• Dedicated teams focused on proactive monitoring and solutions
• Proprietary software designed to filter and prioritize alerts quickly
• Combination of centralized Connected Support center and local service teams
• Regional customization that reflects local needs across agriculture and construction
• Multi-brand coverage that supports mixed fleets, in addition to John Deere machines 

These differences matter because they translate into real results: less downtime, smarter planning and faster fixes. 

The Value of Staying Connected 

For both agriculture and construction customers, the value of Connected Support comes down to three things: 

1. Uptime: Machines ready when you need them 

2. Cost savings: Issues addressed before they become major repairs 

3. Confidence: Knowing your local RDO team is looking out for your equipment while extending machine life and protecting warranties through consistent service history 

4. Control: Clear insight into machine use and upcoming maintenance, helping you plan ahead and avoid surprises 

Connected Support ensures customers are better prepared and supported when challenges arise, giving them more control and reinforcing RDO’s commitment to keeping operations productive. 

With any questions about Connected Support, contact your local RDO Equipment store or call the number that best fits the equipment you're using: 

• John Deere Agriculture: 844-866-9330 
• John Deere Construction & WIRTGEN GROUP: 844-551-0390  
• Vermeer: 844-551-0390