How RDO Helps You Get the Right Part Fast

When your machine is down, every hour counts. Waiting on the wrong part, or waiting days for the right one to arrive, can put an entire job or harvest at risk. At RDO, we know that getting the correct part quickly is more than a convenience — it’s critical to keeping your operation moving.

That’s why we’ve built our parts process around speed and accuracy. Here’s how we help our customers get the right part, fast.

Step 1: Anticipating and Stocking the Right Parts

We don’t just wait for parts requests to come in. Using advanced forecasting tools from John Deere, we analyze thousands of data points to predict which parts will be needed most often.

Then, those high-demand parts are strategically stocked at the locations where they’ll be needed most. That means when you call or visit, the part you need is often already on the shelf.

Here’s how you benefit:

• Parts you need are more often in stock locally
• Less downtime during peak seasons
• Confidence your store is prepared before you even walk in

Step 2: Connected Inventory Across RDO

Even if a part isn’t at your local store, it’s rarely out of reach. Each RDO location shares inventory across our network, supported by daily transfer trucks and coordinated shipments that move parts quickly between stores.

If a part is available anywhere in our system, it can usually be on its way the same or next day.

Here’s how you benefit:

• Access to $176M in shared parts inventory across RDO locations
• Same-day or next-day transfers between stores
• Faster turnaround compared to waiting on manufacturer backorders

Step 3: Expert Guidance Along the Way

The last thing you want when you need a part is to get stuck on hold. That’s why RDO offers two levels of support:

• Local Parts Specialists: On-the-ground experts who know your equipment and can confirm the exact part you need
• Parts Support Center: A centralized team of trained specialists who answer overflow calls so that no request is missed

Together, they ensure you’re always connected to someone who can act immediately and keep your order moving.

To see what a typical day looks like for our Parts Specialists, check out our video:

Step 4: Urgent Delivery When Time Matters

For machine-down situations or critical parts, we don’t just hope it arrives soon — we make it happen. Every order starts with the question: how fast do you need it? From there, we match your urgency with the right delivery option:

• Same-day or next-day emergency orders from John Deere when parts aren’t available locally
• Daily transfers between RDO locations to move parts quickly through our network
• Planned stock orders for less time-sensitive needs to keep shelves balanced across our stores

Why This Process Matters

Every step in this process is designed to save you time and keep your operation running. By anticipating demand, sharing inventory across stores and backing it up with expert support, we work to make sure you get the right part, right when you need it.

Whether you're looking for expert guidance or already have a part number, RDO offers several ways for you to get the parts you need:

• Connect with your local RDO parts department for personalized support
• Call our toll-free parts customer support line: 844-736-7278
• Browse our real-time parts inventory and order online with a free RDO Account
• Use Quick Order to speed things up when you know your part number
• Enroll in John Deere’s PARTS OnSite™ program to keep essential parts stocked at your shop, with the flexibility to swap seasonal parts when needed