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Turning Machine Data Into Decisions: How RDO’s Telematics Support Team Keeps You Connected

Turning Machine Data Into Decisions: How RDO’s Telematics Support Team Keeps You Connected

5 Dec 2025 Author: Jake Livingston Read time: 3 min

Every day, your equipment generates a steady stream of information, from fuel usage and idle time to location and performance.  

As part of RDO’s Connected Support, the Telematics Support team helps customers turn this data into actionable insight so they can improve efficiency, reduce costs and make smarter decisions for their operation.  

What Telematics Support Does 

Telematics Support starts with a hardware connection, like JDLink™, that allows data to flow from the equipment to digital platforms.  

RDO’s Telematics Support team helps customers leverage that information by: 

  • Guiding them through telematics platforms like John Deere Equipment Mobile, Operations Center and VermeerOne 
  • Providing training and education so data is actionable, not overwhelming 
  • Helping customers identify opportunities to reduce fuel costs, improving operator efficiency and spot underused machines 

The team also supports RDO stores, offering guidance and training to ensure all teams are highly knowledgeable and able to provide expert support. 

Why Telematics Matters for Your Operation 

With telematics, customers gain actionable insight that supports smarter, proactive decisions. 

By understanding and acting on the information from telematics platforms, equipment owners can: 

  • Track machine performance and utilization 
  • Identify trends and underused equipment 
  • Support their team with accurate, real-time information 

Telematics makes it easier to understand equipment usage, plan for maintenance and make informed decisions that improve uptime and reduce operational costs. 

Get Connected with RDO 

Whether you’re running John Deere, WIRTGEN or Vermeer equipment, our Telematics Support team is ready to help you make the most of your machine data. Reach out to your local RDO store to learn how to get connected or explore telematics tools available through RDO Equipment Co. or call the number that best fits the equipment you're using:  

Jake Livingston

Jake Livingston is Director of Connected Support at RDO Equipment Co. He leads teams in planned maintenance, machine health and telematics support across all product lines. Since joining RDO in 2014, he has helped shape the company’s proactive support strategy, including the development of its Machine Health Monitoring program. Outside of work Jake enjoys restoring old vehicles, designing with CAD, fishing and spending time with his kids.

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