Behind the Transition: Supporting Former True North Locations from Day One

On August 3, former True North Equipment locations officially became part of RDO Equipment Co. 

Across the organization, teams worked to help ensure customers continued receiving the support they depend on every day while minimizing disruption throughout the transition. 

On day one, a semi-trailer loaded with parts inventory pulled into the IMPACT Center. Those parts are now being distributed across former True North locations to strengthen local inventory and help teams respond quickly to customer needs as harvest gets underway. 

At the same time, more than 25 RDO trainers, IT professionals and leaders were onsite across the region, helping local teams transition to new systems and processes while continuing to support customers, schedule service and keep equipment running. 

Teams have also completed extensive training and planning to connect former True North locations with the technology resources, tools and expertise available across RDO, helping to strengthen support for connected equipment and precision agriculture technology. 

Much of this effort happens behind the scenes, but it is all focused on helping local teams continue delivering the support customers expect. 

The people you know are still here, and the relationships you've built over the years remain just as important. 

Today, those relationships are backed by greater parts availability, expanded technology support, broader expertise and the strength of a larger network committed to helping customers succeed. 

Same people. Same local relationships. More behind them.

We're Here to Help

Need support? Our Connected Support team is here to help with connected equipment, precision agriculture technology and machine performance. Contact the team at 844-866-9330 or visit our Connected Support portal.